<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:"Calibri Light";
panose-1:2 15 3 2 2 2 4 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Garamond;
panose-1:2 2 4 4 3 3 1 1 8 3;}
@font-face
{font-family:"Segoe UI";
panose-1:2 11 5 2 4 2 4 2 2 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
h2
{mso-style-priority:9;
mso-style-link:"Heading 2 Char";
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:18.0pt;
font-family:"Times New Roman",serif;
font-weight:bold;}
h3
{mso-style-priority:9;
mso-style-link:"Heading 3 Char";
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:13.5pt;
font-family:"Times New Roman",serif;
font-weight:bold;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
margin-top:9.75pt;
margin-right:0in;
margin-bottom:9.75pt;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.Heading2Char
{mso-style-name:"Heading 2 Char";
mso-style-priority:9;
mso-style-link:"Heading 2";
font-family:"Calibri Light",sans-serif;
color:#2E74B5;}
span.Heading3Char
{mso-style-name:"Heading 3 Char";
mso-style-priority:9;
mso-style-link:"Heading 3";
font-family:"Calibri Light",sans-serif;
color:#1F4D78;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-style-priority:99;
margin-top:9.75pt;
margin-right:0in;
margin-bottom:9.75pt;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.readmsgbody, li.readmsgbody, div.readmsgbody
{mso-style-name:readmsgbody;
mso-style-priority:99;
margin-top:9.75pt;
margin-right:0in;
margin-bottom:9.75pt;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.externalclass, li.externalclass, div.externalclass
{mso-style-name:externalclass;
mso-style-priority:99;
margin-top:9.75pt;
margin-right:0in;
margin-bottom:9.75pt;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.email-logo-image, li.email-logo-image, div.email-logo-image
{mso-style-name:email-logo-image;
mso-style-priority:99;
margin-top:9.75pt;
margin-right:0in;
margin-bottom:9.75pt;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.email-body
{mso-style-name:email-body;}
span.footerpoweredby
{mso-style-name:footer_powered_by;}
span.EmailStyle26
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle27
{mso-style-type:personal-reply;
font-family:"Garamond",serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body bgcolor="#FBFCFD" lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-family:"Garamond",serif;color:#1F497D">FYI<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Garamond",serif;color:#1F497D">K<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Garamond",serif;color:#1F497D"><o:p> </o:p></span></p>
<div style="border:solid black 3.0pt;padding:0in 0in 0in 0in">
<p class="MsoNormal" style="line-height:18.0pt;background:red"><b><span style="font-family:"Arial",sans-serif;color:yellow">CAUTION:</span></b><span style="font-family:"Arial",sans-serif;color:white"> This email originated from outside of the organization.
Do not click links or open attachments unless you recognize the sender and know the content is safe.<o:p></o:p></span></p>
</div>
<div>
<div>
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt;color:white">Investigating - 1 component affected - There is an issue with creating Incidents from... ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? <o:p></o:p></span></p>
</div>
<div>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="0" style="width:6.25in;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in;word-break:break-word">
<div>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:22.5pt 0in 22.5pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr>
<td width="600" valign="top" style="width:6.25in;padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black"><img width="320" style="width:3.3333in" id="_x0000_i1025" src="https://dka575ofm4ao0.cloudfront.net/pages-email_logos/original/2560/solarwinds-inc-logo.png"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" style="line-height:18.0pt;background:#FBFCFD"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="0" style="width:6.25in;border-collapse:collapse;border-radius:4px">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in;word-break:break-word">
<div style="border:solid #D8DDE6 1.0pt;padding:0in 0in 0in 0in;border-radius:4px;max-width:600px">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:white;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="border:solid #D8DDE6 1.0pt;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="0" style="width:6.25in;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<div>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:0in 30.0pt 0in 30.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="0" style="width:390.0pt;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<div>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:37.5pt 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr>
<td width="520" valign="top" style="width:390.0pt;padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="0" style="width:24.0pt;border-collapse:collapse">
<tbody>
<tr>
<td style="border:none;border-top:solid #F1C40F 2.25pt;padding:0in 0in 0in 0in"></td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black;display:none"><o:p> </o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:15.0pt">
<td style="padding:0in 0in 0in 0in;height:15.0pt"></td>
</tr>
</tbody>
</table>
<h2 style="margin:0in;margin-bottom:.0001pt;line-height:24.0pt;mso-line-height-rule:exactly">
<span style="font-family:"Segoe UI",sans-serif;color:#002A55;font-weight:normal">Issue with creating Incidents via Email<o:p></o:p></span></h2>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:26.25pt">
<td style="padding:0in 0in 0in 0in;height:26.25pt"></td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:#002A55">New incident: Investigating</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">
<o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:9.0pt">
<td style="padding:0in 0in 0in 0in;height:9.0pt"></td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span class="email-body"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#002A55">There is an issue with creating Incidents from emails sent to the system (creating Incidents directly in the system should still work,
the problem is specifically with emails).</span></span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">
<o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:26.25pt">
<td style="padding:0in 0in 0in 0in;height:26.25pt"></td>
</tr>
</tbody>
</table>
<h3 style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#A4AFC3;font-weight:normal">Time posted<o:p></o:p></span></h3>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:9.0pt">
<td style="padding:0in 0in 0in 0in;height:9.0pt"></td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#002A55">Aug 12, 07:27 EDT</span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black">
<o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:26.25pt">
<td style="padding:0in 0in 0in 0in;height:26.25pt"></td>
</tr>
</tbody>
</table>
<h3 style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#A4AFC3;font-weight:normal">Components affected<o:p></o:p></span></h3>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:11.25pt">
<td style="padding:0in 0in 0in 0in;height:11.25pt"></td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black;display:none"><o:p> </o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse;display:inline-block;max-width: 100%;text-overflow: ellipsis;overflow:hidden">
<tbody>
<tr>
<td style="padding:0in 3.75pt 11.25pt 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#002A55"><img width="15" height="15" style="width:.1562in;height:.1562in" id="_x0000_i1026" src="https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/degraded_performance-921edab8b5d9f81dc182f3e77fde9e3c81dc0ef0cf3badebef97a2cd94591dd8.png" alt="Degraded Performance"><o:p></o:p></span></p>
</td>
<td style="padding:0in 0in 11.25pt 0in">
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#002A55">Samanage [USA] - Application (North A...<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black;display:none"><o:p> </o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:30.0pt">
<td style="padding:0in 0in 0in 0in;height:30.0pt"></td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in;word-break:break-word">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="0" style="width:6.25in;border-collapse:collapse;word-break:break-word">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in;word-break:break-word">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="border:none;border-top:solid #D8DDE6 1.0pt;padding:0in 30.0pt 0in 30.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr>
<td width="520" valign="top" style="width:390.0pt;padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:18.75pt 0in 18.75pt 0in">
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black"><a href="https://stspg.io/b32md0mrkr51"><span style="font-size:10.5pt;color:#00BBFF">View full incident details</span></a>
<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" style="line-height:18.0pt;background:#FBFCFD"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="0" style="width:6.25in;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in;word-break:break-word">
<div>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:15.0pt 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr>
<td width="510" valign="top" style="width:382.5pt;padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:0in 15.0pt 0in 15.0pt">
<div>
<p align="center" style="text-align:center"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#A4AFC3">You received this email because you are subscribed to SolarWinds Service Desk's service status notifications at
<a href="https://status.samanage.com"><span style="color:#00BBFF">https://status.samanage.com</span></a>. Please contact
<a href="mailto:support@samanage.com"><span style="color:#00BBFF">support@samanage.com</span></a> for more information.<o:p></o:p></span></p>
</div>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:18.75pt">
<td style="padding:0in 0in 0in 0in;height:18.75pt"></td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black"><a href="https://status.samanage.com/?unsubscribe=h7qdczqtwzp9"><span style="font-size:9.0pt;color:#A4AFC3">Unsubscribe</span></a>
<o:p></o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:18.75pt">
<td style="padding:0in 0in 0in 0in;height:18.75pt"></td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><span class="footerpoweredby"><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#A4AFC3"><a href="https://www.atlassian.com/software/statuspage?utm_source=email&utm_medium=powered-by&utm_campaign=status.samanage.com&utm_content=SP-notifications"><span style="color:#A4AFC3">Powered
by Atlassian Statuspage</span></a> </span></span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black"><o:p></o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:45.0pt">
<td style="padding:0in 0in 0in 0in;height:45.0pt"></td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</div>
</body>
</html>