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<p class="MsoNormal"><span style="color:#1F497D">Morning All!</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#1F4E79;mso-style-textfill-fill-color:#1F4E79;mso-style-textfill-fill-alpha:100.0%">As many of you might know, MVECA is in the process of switching to a new ticketing system. Beginning Friday (May 31), all
<b>EMIS </b>tickets will be automatically routed to Salesforce. You will continue to use the same email address (helpemis@mveca.org) for any EMIS related tickets. Our network team has been using this system for the last week, and they have noticed that users
who have previously submitted tickets via email have had to clear the cached entry for the old email address, since it is pointing at SolarWinds. When you begin typing the address, click the black X next to the old address to get rid of it. Once that is done,
you can type in helpemis@mveca.org and the ticket will automatically be routed to the correct system.<o:p></o:p></span></p>
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<p class="MsoNormal"><img width="776" height="227" style="width:8.0833in;height:2.3645in" id="Picture_x0020_1" src="cid:image005.png@01DAB26B.FBF1BEE0"><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#1F4E79;mso-style-textfill-fill-color:#1F4E79;mso-style-textfill-fill-alpha:100.0%">If you have any questions, please let me know.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F4E79;mso-style-textfill-fill-color:#1F4E79;mso-style-textfill-fill-alpha:100.0%">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F4E79;mso-style-textfill-fill-color:#1F4E79;mso-style-textfill-fill-alpha:100.0%">Karen and Angie<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Garamond",serif;color:#1F4E79"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#4472C4">Karen Wilson
</span><span style="font-family:"Lucida Calligraphy";color:#2E74B5">MCEP</span><span style="font-family:"Lucida Calligraphy";color:#4472C4"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#4472C4">EMIS Support Specialist<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#2E74B5">Miami Valley Educational Computer Association<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#2E74B5">888 Dayton Street, Suite 102<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#2E74B5">Yellow Springs, OH 45387<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#4472C4">937-767-1468 ext 3115<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Lucida Calligraphy";color:#4472C4">Fax 937-767-1793<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F4E79"><img width="166" height="51" style="width:1.7291in;height:.5312in" id="_x0000_i1026" src="cid:image006.jpg@01DAB26B.FBF1BEE0"></span><span style="font-family:"Lucida Calligraphy";color:#4472C4"><o:p></o:p></span></p>
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