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<p class="MsoNormal">Good Afternoon,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">MVECA has moved to a new helpdesk and emailing us at <a href="mailto:helpfiscal@mveca.org">
helpfiscal@mveca.org</a> will still automatically create a ticket. Our Tech team has learned that some district staff had created a SolarWinds accounts and were opening tickets within the service desk….now that we have moved to a new Service Desk this is no
longer an option and as we have always advised emailing us at <a href="mailto:helpfiscal@mveca.org">
helpfiscal@mveca.org</a> will automatically create a ticket for us. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i><span style="color:red">For some you may also have a contact in your email address book for ”<a href="mailto:helpfiscal@mveca.samanage.com"><span style="color:red">helpfiscal@mveca.samanage.com</span></a>” instead of “<a href="mailto:helpfiscal@mveca.org"><span style="color:red">helpfiscal@mveca.org</span></a>”.
If this is the case your email mail client will cashe from the old helpdesk. We recommend everyone who sends to the old system to clear the contact before sending to make sure it goes to the right address. Below are instructions from Brian that can be shared
to your customers as needed. <o:p></o:p></span></i></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="849" height="580" style="width:8.8437in;height:6.0416in" id="Picture_x0020_3" src="cid:image002.png@01DB02C7.6AF68590"><img border="0" width="880" height="575" style="width:9.1666in;height:5.9895in" id="_x0000_i1026" src="cid:image003.png@01DB02C7.6AF68590"><o:p></o:p></p>
<p class="MsoNormal">Also, FYI when making tickets via forwarding into Salesforce make sure to pay attention to the “To:” field when sending an email. Sometimes it seems to not change automatically when you update the contact. Change it before sending the email
then it should stay on the ticket just fine after that once they reply and it gets the right user. See below<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#2F5496">Ashley May</span></b><span style="color:#2F5496"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Fiscal Software Support</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Miami Valley Educational Computer Association</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">937-767-1468 x3121</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><a href="http://www.mveca.org/" target="_blank"><span style="color:#1F497D;text-decoration:none"><img border="0" width="174" height="64" style="width:1.8125in;height:.6666in" id="m_-551350055346261579Picture_x0020_7" src="cid:image001.jpg@01DB02C6.C18C0200"></span></a><span style="color:#1F497D">
</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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