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<p class="MsoNormal">Good Morning,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Please read the information below and
<b>do not attempt to log in to any Redesign application at this time.</b> After too many unsuccessful login attempts, a user’s account may become locked.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Please ensure that
<b>all users in your district are aware of this outage</b> and refrain from attempting to access the applications until we notify you that the issue has been resolved.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">As soon as the applications are back online and users are able to log in successfully, we will reply to this email thread with an update.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank you for your patience, and we apologize for the inconvenience!<o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#2F5496"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#2F5496">Ashley May</span></b><span style="color:#2F5496"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Fiscal Software Support</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Miami Valley Educational Computer Association</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">937-767-1468 x3121</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><img width="134" height="92" style="width:1.3958in;height:.9583in" id="_x0000_i1026" src="cid:image001.png@01DD49A4.5B350B10"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Ashley May <br>
<b>Sent:</b> Monday, September 21, 2026 7:33 AM<br>
<b>To:</b> MVECA-USAS <mveca_usas@mveca.org>; MVECA-USPS <mveca_usps@mveca.org>; Mail Treas <mail_treas@listserv.mveca.org><br>
<b>Cc:</b> Brandy Nelson <nelson@mveca.org>; Marcia Wylie <wylie@mveca.org><br>
<b>Subject:</b> Redesign Credentials<br>
<b>Importance:</b> High<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="isselectedend">Good Morning,<o:p></o:p></p>
<p class="isselectedend">We have identified an issue with the external authentication connection that is preventing users from logging into the software applications. We have escalated the issue to SSDT this evening for further investigation.<o:p></o:p></p>
<p class="isselectedend">At this time, <strong><span style="font-family:"Calibri",sans-serif">no users are able to log into the software applications</span></strong>, as an error indicating “bad credentials” is being displayed when attempting to sign in.<o:p></o:p></p>
<p class="isselectedend">We will provide another update as soon as we have additional information and will notify everyone once the issue has been resolved.<o:p></o:p></p>
<p>Thank you for your patience and understanding.<o:p></o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#2F5496">Ashley, Marcia, & Brandy</span></b><span style="color:#2F5496"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Fiscal Software Support</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Miami Valley Educational Computer Association</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">937-767-1468 x3121</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><img width="134" height="92" style="width:1.3958in;height:.9583in" id="Picture_x0020_6" src="cid:image001.png@01DD49A4.5B350B10"></span><o:p></o:p></p>
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