<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
p.isselectedend, li.isselectedend, div.isselectedend
{mso-style-name:isselectedend;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
span.EmailStyle23
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Good Morning,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The containers are back up, and users are now able to log in as long as their accounts are not locked.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">We do have several users who were locked out due to too many login attempts. We are working through each container to identify and unlock affected users. It may take us until approximately
<b>9:00 AM</b> to work through everyone.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">If you are still unable to log in after 9:00 AM, please let us know so we can investigate further.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank you all for your patience, and we sincerely apologize for the inconvenience.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank you,<o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#2F5496">Ashley May</span></b><span style="color:#2F5496"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Fiscal Software Support</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Miami Valley Educational Computer Association</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">937-767-1468 x3121</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><img width="134" height="92" style="width:1.3958in;height:.9583in" id="_x0000_i1027" src="cid:image001.png@01DD49A5.B656DB80"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Ashley May <br>
<b>Sent:</b> Monday, September 21, 2026 8:37 AM<br>
<b>To:</b> MVECA-USAS <mveca_usas@mveca.org>; MVECA-USPS <mveca_usps@mveca.org>; Mail Treas <mail_treas@listserv.mveca.org><br>
<b>Cc:</b> Brandy Nelson <nelson@mveca.org>; Marcia Wylie <wylie@mveca.org><br>
<b>Subject:</b> RE: Redesign Credentials <br>
<b>Importance:</b> High<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Good Morning,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Please read the information below and
<b>do not attempt to log in to any Redesign application at this time.</b> After too many unsuccessful login attempts, a user’s account may become locked.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Please ensure that
<b>all users in your district are aware of this outage</b> and refrain from attempting to access the applications until we notify you that the issue has been resolved.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">As soon as the applications are back online and users are able to log in successfully, we will reply to this email thread with an update.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank you for your patience, and we apologize for the inconvenience!<o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#2F5496"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#2F5496">Ashley May</span></b><span style="color:#2F5496"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Fiscal Software Support</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Miami Valley Educational Computer Association</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">937-767-1468 x3121</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><img width="134" height="92" style="width:1.3958in;height:.9583in" id="Picture_x0020_1" src="cid:image001.png@01DD49A5.B656DB80"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Ashley May <br>
<b>Sent:</b> Monday, September 21, 2026 7:33 AM<br>
<b>To:</b> MVECA-USAS <<a href="mailto:mveca_usas@mveca.org">mveca_usas@mveca.org</a>>; MVECA-USPS <<a href="mailto:mveca_usps@mveca.org">mveca_usps@mveca.org</a>>; Mail Treas <<a href="mailto:mail_treas@listserv.mveca.org">mail_treas@listserv.mveca.org</a>><br>
<b>Cc:</b> Brandy Nelson <<a href="mailto:nelson@mveca.org">nelson@mveca.org</a>>; Marcia Wylie <<a href="mailto:wylie@mveca.org">wylie@mveca.org</a>><br>
<b>Subject:</b> Redesign Credentials<br>
<b>Importance:</b> High<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="isselectedend">Good Morning,<o:p></o:p></p>
<p class="isselectedend">We have identified an issue with the external authentication connection that is preventing users from logging into the software applications. We have escalated the issue to SSDT this evening for further investigation.<o:p></o:p></p>
<p class="isselectedend">At this time, <strong><span style="font-family:"Calibri",sans-serif">no users are able to log into the software applications</span></strong>, as an error indicating “bad credentials” is being displayed when attempting to sign in.<o:p></o:p></p>
<p class="isselectedend">We will provide another update as soon as we have additional information and will notify everyone once the issue has been resolved.<o:p></o:p></p>
<p>Thank you for your patience and understanding.<o:p></o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#2F5496">Ashley, Marcia, & Brandy</span></b><span style="color:#2F5496"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Fiscal Software Support</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Miami Valley Educational Computer Association</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">937-767-1468 x3121</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="134" height="92" style="width:1.3958in;height:.9583in" id="Picture_x0020_6" src="cid:image001.png@01DD49A5.B656DB80"></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>