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<p class="MsoNormal"><b><span style="font-size:11.0pt">Please see below information about the kiosk status.
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Ryan McClay [mailto:ryan.mcclay@managementcouncil.org]
<br>
<b>Sent:</b> Thursday, April 05, 2018 2:25 PM<br>
<b>To:</b> Ryan McClay <ryan.mcclay@managementcouncil.org><br>
<b>Subject:</b> Kiosk Update and Management Council (MC) – Maintenance Notice for Thursday April 5th, 2018<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Kiosk Users, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">We received reports earlier today of intermittent “500 Error” issues with the Kiosk application. While the application has remained available and users could continue by refreshing their browser, the potential
for these errors to impact users still exists.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">The problem appears to be related to the number of connections between the web application and the database server and this can be solved by increasing the number of connections.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">This change will result in a slight downtime while the application services restart and as such we are scheduling this for 5:00 this evening as outlined in the Maintenance Notice below.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">The developer is not 100% sure this is the only issue, but the symptoms seem to be consistent with that analysis and so this is the first step to preventing these issues. After this change, please continue
to report any 500 Errors through the service desk.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thank you.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Management Council (MC) – Emergency Planned Maintenance Notice
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Maintenance Category: Performance and availability related maintenance and adjustments<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.5pt;color:black">Summary of Work: </span></b><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;color:black">Adjust parameters related to the Kiosk application to address intermittent errors.</span></b><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.5pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:13.5pt;color:black">When Thursday April 5<sup>th</sup>, 2018 – 5:00 pm – 5:05 pm</span></b><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.5pt;color:black"> </span><span style="font-size:10.5pt;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Please let me know if you continue to receive errors tomorrow.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Sorry for the inconvenience!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Deb<o:p></o:p></span></p>
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