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<p class="MsoNormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Ryan McClay [mailto:ryan.mcclay@managementcouncil.org]
<br>
<b>Sent:</b> Monday, August 27, 2018 2:44 PM<br>
<b>To:</b> Kiosk ITC User Group <kiosk.itc@mcoecn.org><br>
<b>Cc:</b> MCOECN ITC Director List <mcoecn-itc-directors@mcoecn.org>; MCOECN All Staff <mcoecn-all-staff@mcoecn.org><br>
<b>Subject:</b> Management Council (MC) – KIOSK EMERGENCY MAINTENANCE - Maintenance Notice for August 27th, 2018 5:00 PM<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Management Council (MC) – Emergency Maintenance Notice<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Maintenance Category: Emergency<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.5pt;color:black">Summary of Work: </span></b><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;color:black">In order to resolve a number of outstanding issue with re-activating staff in the Kiosk, we need to perform emergency maintenance. Sorry for the short notice, but this is to solve this critical
problem for several staff members in districts.<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;color:black">This will involve a code hotfix to resolve this issue. We chose to go ahead and do this now as this issue has been ongoing for over a week and is causing issues for school operations.<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:13.5pt;color:black">When Monday August 27<sup>th</sup>, 2018 – 5:00 pm – Monday August 27<sup>th</sup> 6:30 pm</span></b><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:13.5pt;color:black"> </span><span style="font-size:10.5pt;color:black"> </span><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.5pt;color:black">Risk Assessment: 4</span></b><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;color:black"> </span><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.5pt;color:black">Level 1 = Informational Only / No downtime expected</span></b><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.5pt;color:black">Level 2= Minor/Minimal downtime expected / less than 60 minutes </span></b><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.5pt;color:black">Level 3 = Serious / 1-6 hours of downtime expected </span></b><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.5pt;color:black">Level 4 = Critical Extended downtime expected </span></b><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Application availability and updates will be posted to
<a href="https://status.managementcouncil.org">https://status.managementcouncil.org</a> during the maintenance window.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Contact: If you have questions regarding this maintenance notice, including during the maintenance window, please visit portal.managementcouncil.org and submit an incident or if you do not have access to portal.managementcouncil.org
send an inquiry to: <a href="mailto:dco@mcoecn.org">dco@mcoecn.org</a> , and we will respond asap.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;color:#01ACCE">Ryan McClay</span></b><span style="font-size:14.0pt;color:#01ACCE"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Director of Enterprise Technologies<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span style="font-size:11.0pt;color:black">The Management Council</span></i></b><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;color:#01ACCE">– Connect with Me –</span></b><span style="font-size:11.0pt;color:#01ACCE"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;color:#01ACCE">o</span></b><span style="font-size:11.0pt;color:black">: 614.840.9810
<i>x106</i> | </span><b><span style="font-size:11.0pt;color:#01ACCE">m</span></b><span style="font-size:11.0pt;color:black">: 740.357.0287<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:ryan.mcclay@managementcouncil.org"><span style="font-size:11.0pt">ryan.mcclay@managementcouncil.org</span></a><span style="font-size:11.0pt;color:black"> |
</span><a href="http://www.mcoecn.org/"><span style="font-size:11.0pt">mcoecn.org</span></a><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"> <o:p></o:p></span></p>
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