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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Good afternoon!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Please find information about our annual customer satisfaction survey below. We would greatly appreciate it if you could provide responses to the survey and
forward this to anyone in your organization that works directly with MVECA. You may have previously received this message directly from the MCOECN. We will be sending this information to additional MVECA users in the coming week.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thor<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thor Sage<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Executive Director<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Miami Valley Educational Computer Association<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">937-767-1468 x3101<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.mveca.org/"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;text-decoration:none"><img border="0" width="174" height="64" id="Picture_x0020_1" src="cid:image001.jpg@01D2A198.37712AB0" alt="http://www.mveca.org/images/logo.gif"></span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Not-for-profit Technology Services for Education and Local Governments<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Ohio-K12 DoNotReply [mailto:donotreply@ohio-k12.help]
<br>
<b>Sent:</b> Wednesday, March 15, 2017 1:29 PM<br>
<b>To:</b> Geoffrey Andrews <andrews@mcoecn.org>; Bill Young <young@mcoecn.org>; Andrew Tompkins <andrew.tompkins@mcoecn.org>; sparkways@gmail.com; Melissa Balbaugh <balbaugh@mcoecn.org><br>
<b>Subject:</b> ITC Customer Satisfaction Survey<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="cs2a4a7cb2"><span class="csb681ab661"><span style="font-size:22.0pt">ITC Customer Satisfaction Survey</span></span><o:p></o:p></p>
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<p class="cs2654ae3a"><span class="cs1e88c66e1"><span style="font-size:10.0pt"> </span></span><o:p></o:p></p>
<p class="cs2654ae3a"><span class="csa6487f391"><span style="font-size:10.0pt">As an owner of your ITC, your feedback is vital to helping your ITC provide the highest possible experience for you and everyone in your school(s). Please take a few moments to
complete this survey, providing your opinions regarding the customer service experience provided by your ITC.</span></span><o:p></o:p></p>
<p class="cs2654ae3a"><span class="cs1e88c66e1"><span style="font-size:10.0pt"> </span></span><o:p></o:p></p>
<p class="cs8a62df87"><span class="cs1e88c66e1"><span style="font-size:10.0pt">On behalf of the Management Council and Ohio’s ITCs, I cordially invite you to participate in this first annual statewide ITC customer satisfaction survey. Your feedback on ITC
customer service will help support your ITC’s commitment to continuous service improvement. The information you provide will enable your local ITC to better understand and improve services. We may also be able to use the aggregate data from these surveys
to inform policy statewide. </span></span><o:p></o:p></p>
<p class="cs8a62df87"><span class="cs1e88c66e1"><span style="font-size:10.0pt"> </span></span><o:p></o:p></p>
<p class="cs8a62df87"><span class="cs1e88c66e1"><span style="font-size:10.0pt">Beginning this 2016-2017 school year, all ITCs have agreed to use a common customer satisfaction survey. At each ITC’s discretion, this common survey may be in place of, or in addition
to, a local ITC survey. The common survey is being administered by the Management Council, which is an association representing all ITCs by providing state-level support and program management to empower ITCs to be the leading IT service providers in Ohio.
</span></span><o:p></o:p></p>
<p class="cs8a62df87"><span class="cs1e88c66e1"><span style="font-size:10.0pt"> </span></span><o:p></o:p></p>
<p class="cs8a62df87"><span class="cs1e88c66e1"><span style="font-size:10.0pt">The survey consists of 23 multiple-choice questions plus several free response opportunities for you to comment on or suggest ways to improve communications, professional development,
customer support, system reliability, technical leadership, and the overall value of your ITC.</span></span><o:p></o:p></p>
<p class="cs8a62df87"><span class="cs1e88c66e1"><span style="font-size:10.0pt"> </span></span><o:p></o:p></p>
<p class="cs8a62df87"><span class="cs1e88c66e1"><span style="font-size:10.0pt">This survey will be open for a period of two weeks concluding on March 29, 2017. Once the survey concludes, we will provide the results to each ITC. It will be up to each individual
ITC to determine how this information will be published and distributed to their customer/owners. Providing your name and/or identifying your school organization is optional; if you choose not to disclose this information, the Management Council will consider
any responses you provide to be confidential to the extent permitted by Ohio public records law.</span></span><o:p></o:p></p>
<p class="cs8a62df87"><span class="cs1e88c66e1"><span style="font-size:10.0pt"> </span></span><o:p></o:p></p>
<p class="cs8a62df87"><span class="cs1e88c66e1"><span style="font-size:10.0pt">Your responses are important! Again, on behalf of the Management Council and Ohio’s ITCs, I invite you to click the link below to start the survey.
</span></span><o:p></o:p></p>
<p class="cs2654ae3a"><span class="cs1e88c66e1"><span style="font-size:10.0pt"> </span></span><o:p></o:p></p>
<p class="cs2a4a7cb2"><span class="cs1e88c66e1"><span style="font-size:10.0pt"><a href="http://www.mcoecn.org/customer-satisfaction-survey-2017/">http://www.mcoecn.org/customer-satisfaction-survey-2017/</a></span></span><o:p></o:p></p>
<p class="cs2654ae3a"><span class="cs1e88c66e1"><span style="font-size:10.0pt"> </span></span><o:p></o:p></p>
<p class="cs2654ae3a"><span class="cs1e88c66e1"><span style="font-size:10.0pt">Sincerely,</span></span><o:p></o:p></p>
<p class="cs2654ae3a"><span class="cs1e88c66e1"><span style="font-size:10.0pt"> </span></span><o:p></o:p></p>
<p class="cs2654ae3a"><span class="cs1e88c66e1"><span style="font-size:10.0pt">Geoffrey Andrews, CEO</span></span><o:p></o:p></p>
<p class="cs2654ae3a"><span class="cs1e88c66e1"><span style="font-size:10.0pt">Management Council of the Ohio Education Computer Network</span></span><o:p></o:p></p>
<p class="cs2654ae3a"><span style="font-family:"Calibri",sans-serif;color:black"><img border="0" width="325" height="63" id="_x0000_i1025" src="cid:image002.png@01D2A198.37712AB0"></span><o:p></o:p></p>
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<p class="cs2654ae3a"><span class="cs22e20d901"><span style="font-size:8.0pt">This message is intended for Warren Township Test 2 (888899)</span></span><o:p></o:p></p>
<p class="cs2654ae3a"><span class="cs9867eb741"><span style="font-size:8.0pt"> </span></span><o:p></o:p></p>
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<p class="cs2654ae3a"><span class="cs9867eb741"><span style="font-size:8.0pt"> </span></span><o:p></o:p></p>
<p class="cs2654ae3a"><span class="cs63eb74b21"> </span><o:p></o:p></p>
<p class="cs2654ae3a"><span class="cs63eb74b21">{CMI: MCID167808}</span><o:p></o:p></p>
<p class="cs2654ae3a"><span class="cs63eb74b21"> </span><o:p></o:p></p>
<p class="cs2654ae3a"><span class="cs63eb74b21"> </span><o:p></o:p></p>
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