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Good Afternoon All,<br>
<br>
Has anyone run into the issue where ONE student out of the entire
class cannot access an assigned YouTube video? He gets the message
"Video unavailable. This video is restricted. Try signing in with
a Google Apps account."<br>
<br>
Here's what I've done so far . . . <br>
<ol>
<li>cleared the cookies, cache, passwords, autofill, content
settings, etc. on his chromebook<br>
</li>
<li>verified the video has been approved</li>
<li>logged in on his device as another student, as a staff member
and as the GAFE Super Admin; all of which played the assigned
video successfully</li>
<li>tested #3 (above) with 3 different models and brands of
Chromebooks</li>
<li>he is in the same Google OU as his classmate</li>
<li>logged out of YouTube</li>
<li>logged back in to YouTube<br>
</li>
<li>verified that the YouTube Restricted Mode (from YouTube, not
GAFE) is set to off</li>
<li>signed him in to the Chrome browser on a Windows machine,
still blocked.</li>
<li>Deleted his YouTube Channel</li>
<li>Did an online session with Google Admin Tech Support</li>
<li>"Googled" the devil out of the internet looking for solutions<br>
</li>
</ol>
<p>Conclusion: His account has a setting somewhere that is
different from everyone else, but where? Any ideas? In the Admin
Console? Has this happened to anyone else?</p>
<p><br>
</p>
<p><br>
</p>
<pre class="moz-signature" cols="72">Christopher A Sidell, Esq.
Technology Coordinator
Cedar Cliff Local SD
248 N Main St
Cedarville OH 45314
(937) 766-6000 ex. 2101
CONFIDENTIALITY NOTICE: This message may contain confidential information, including, but not limited to, student personally identifiable information. Such information is intended only for the use of the individual or entity named above. If you are not the intended recipient, you are hereby notified that any disclosure, copying, printing, distribution, or the taking of any action in reliance on the contents of the information contained herein is strictly prohibited. If you receive this e-mail message in error, please immediately notify me by telephone at 937-766-6000 to arrange for the return of the original document to me. Please also delete the message from your computer. Thank you.
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