[Tech-l] Outage Update

[Thor Sage]

Good afternoon,
This morning MVECA suffered a critical outage caused by an applied firewall configuration that stopped traffic dependent upon internal routing in our environment.  Although our current/new implementation includes high availability failover, the erroneous configuration impacted both the primary and failover hardware.  In order to ensure this never happens again, we will be applying an upgrade on December 27th that will allow us to revert to a previous configuration within seconds.
We are exceptionally sorry for this interruption in service and are doing everything possible to minimize downtime for our clients, to include significant investments in next generation implementations that provide the highest levels of security and performance.  Unfortunately, the sort of growth in capacity and capability we are experiencing does occasionally with some bumps in the road.  Please know that we won't rest as long as there is any possibility of substandard performance or dependability.  Today's outage, while exceptionally unfortunate and untimely, will provide us with additional opportunities to further improve our services.  Again, we cannot stress enough how sorry we are that this occurred and we fully acknowledge the impact this sort of outage has on your organization.  Please contact me directly with any questions you may have.
I would also like to remind everyone that you can subscribe to our MVECA Alerts service in order to receive updates about any sort of critical outage that may impact our clients.  To subscribe, please go to www.mveca.org<http://www.mveca.org> and click on the "MVECA ALERTS" icon at the top of the page.
Finally, all of us at MVECA would like to wish everyone a wonderful and safe holiday season.  We greatly appreciate your ongoing support and public service.
Thank you,
Thor

Thor Sage
Executive Director
Miami Valley Educational Computer Association
937-767-1468  x3101
[http://www.mveca.org/images/logo.gif]<http://www.mveca.org/>       [i] <https://www.linkedin.com/company/mveca/> [t] <https://twitter.com/mvecarcog> [f] <https://www.facebook.com/MVECA-707401659416692/>
Not-for-profit Technology Services for Education and Local Governments


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